Account

Support

One developer answers, the same one who wrote the code. Pro subscribers get priority, free users get answers in the wordpress.org forums.

Open a ticket

Common questions

Where is my license key?

In your account under Subscriptions, next to each product, with a copy button. It is also in the purchase confirmation e-mail.

How do I move a license to another site?

Deactivate the license on the old site, in the plugin or in your account, then activate the same key on the new site. No support ticket needed, and the renewal date does not change.

My subscription expired, is my site broken now?

No. Every feature keeps working on every activated site. Only updates and priority support pause until you renew and activate the key once more.

Do you offer refunds?

14 days, no questions asked, for first purchases and renewals alike. Open a ticket or reply to the purchase e-mail and the money goes back to the original payment method.

Response times

Pro subscription

1 business day

Free version

wordpress.org forums

Docs first?

Every product has a current manual, updated with each release. Most questions are answered there faster than a ticket can be.

Browse documentation →

No chatbots, no tiers of agents. Tickets land with the developer and are answered in order, subscribers first.